TOTAL SUPPORT FOR SECURITY INSTALLERS  

Get industry-leading technical support and monitoring services to protect your clients with Southern and Northern Monitoring Services

It’s not always easy keeping up with the rising demands of running a security business. Southern and Northern Monitoring Services is helping installers like you to stay on top of security trends and provide excellent customer service.

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WORK WITH THE LATEST TECHNOLOGY AND SMART MONITORING SOLUTIONS

We pride ourselves on knowing what your customers want and staying ahead of the curve in technical advances. We commit to supplying the best security solutions to help them feel safe and to suit their budget. Also, delivering excellent experiences from start to finish is fundamental to our service - we treat your customers as if they're our own.

For security installers who are serious about exceeding expectations in all those areas, Southern and Northern Monitoring Services is the perfect partner.

We also lead the way when it comes to security monitoring as a service, covering more than 100,000 devices in the UK. So join us today and stand out from your competitors.

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CCTV Monitoring

We operate remote monitoring of thousands of CCTV systems, both BS8418 and non BS8418 for Police and/or keyholder response, in accordance with BS EN ISO 9001:2015, NSI SSQS 102 and BS5979:2007.

All operational staff are fully SIA accredited for CCTV control. 

Learn more about our services today! 


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Intruder Monitoring

Security system (intruder and personal attack alarms) monitoring is our core service.

We tailor our dispatch and communication procedures around your individual needs, which helps reduce your false alarm rate and drives down your costs. This bespoke approach is available to all of our customers, no matter how small or large.

Our highly trained staff focus solely on alarm handling – a separate team deals with administration.

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Out of Hours Support 

We handle calls throughout the night, at weekends and over national holidays for service engineer coordination, primarily for the security industry. We also take 24/7 calls for other services and out-of-hours covers, such as heating or plumbing engineers, sales enquiries, contingency planning, product recall and environmental issues.

Our operators will answer calls in your company name and, for non-urgent needs, there is also a voicemail service. All incoming calls are logged and recorded for your peace of mind.

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Fire Monitoring

We are specialist at prioritising fire alarms. Given our considerable resource available 24x7, we exceed NSI requirements for times to pick up and respond to fire alarm signalling.

Integrated Services

We have a specialist team to manage highly bespoke integrated services. The team remotely enable access to secure areas, monitor premises all the time, at specific times, and/or following activations and people via CCTV and protect premises through fire and intruder detection. The team can proactively track people and assets on the move.


Lone Worker and Personal Safety

SMS and NMS provide products and services for multiple situations, from corporate lone worker devices to family personal safety systems that stream live video to our monitoring stations.

Examples include contracts to view live incidents following panic attack sounding in stores and supermarkets throughout the UK and keeping banking staff safe with cash movement and in-store support. We have BS8484, which enables us to call Police through lone worker and personal safety devices.

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All queries and all high priority alarms are dealt with by people.


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