It's all about the people

Unparalleled monitoring management experience within one company

Meet The Team

Richard Solly

HEAD OF MONITORING

Richard has over 20 years senior management experience in security, telecommunications and data centre sectors and particularly in service environments.

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Chris Jones

OPERATIONS DIRECTOR

Chris has been in the alarm installer industry for 20 years and joined SMS in 2012. Chris has significant security operational management experience.



Glen Morgan

TECHNICAL DIRECTOR

Glen joined SMS over 18 years ago after 18 years in national security and close protection.  Glen's technical team is industry renowned for building a robust, resilient infrastructure to meet customer need.

Mike Plummer

CUSTOMER SERVICES DIRECTOR

Mike looks after our customers. Since 2000, Mike has worked at SMS, leading operational teams, then moving in to the organisation's key customer services role.I

Ian Hopkins

Quality manageR

 

Ian has worked for more than 20 years in SMS and manages Quality. Ian has delivered exceptional results during numerous accreditation audits.

Christina Cahill-Green

TRAINING MANAGER

Christina manages training and has built a proprietary training system, taking operational staff from new arrivals to accredited CCTV operators within 18 months. 

                

Phil Down

operations manageR - SMS

Phil manages operations for SMS. Phil joined SMS in 2006 and has worked  in a number of key operational roles.

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Steve Rigby

operations manageR - NMS

Steve manages NMS, our Manchester ARC. Steve has worked in the Company for more than 14 years, from the ground up as an operator, supervisor and Operations Manager.

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Rhidian Chapman

administration team LEAD

 

Rhidian joined SMS more than 9 years ago and focuses on working to improve administrative processes and systems.


Mike Thomas

ADMINISTRATION TEAM LEAD

Mike manages our banking team, which oversees administration and our technical support desk.

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Kurtis Williams

technical supervisoR

Kurtis joined SMS in 2006 and supervises the technical support and development team.