Hours: Minimum of 15 hours per week, assigned on a week by week basis by mutual agreement. Predominately this will evenings and weekends.
About the company
We are one of the UK's largest and most comprehensive Alarm Receiving Centres (ARC) and Remote Video Response Centres (RVRC). Established since 1983 we have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm systems, covering security, fire, CCTV, environmental alarms.
Due to our continuing expansion, we are looking for flexible staff at their Waterlooville Alarm Receiving Centre.
The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. You will be expected to answer a variety of inbound calls from both customers and alarm engineers in our busy control room and deal with their requests as appropriate. Their main point of contact with our customers and our clients is by telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation.
We operate within set procedures using specially designed computer software, and full in-house training and mentoring will be given.
Candidates require the following basic skills:
Excellent Telephone Manner;
To be able to pay attention to detail;
To be a team player;
Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate. Progression within the company is through a structured training and assessment process.
Other benefits include:
Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence.
Please contact Phil Down for more information on this position.