GDPR Privacy Statement


The GDPR is an EU regulation providing revised requirements for organisations  processing the personal data of individuals within the EU, and therefore applies to most companies.

It is very important to Southern Monitoring Services Limited (SMS) and Northern Monitoring Services (NMS) that your data and that of your customers is protected. 

To comply with the GDPR, there must be a lawful basis for us to collect, process and store any personal data that you provide us with. For Customers of Southern Monitoring Services Limited (SMS) and Northern Monitoring Services (NMS), the contract with yourself for the provision of Alarm Monitoring provides this basis, including but not limited to fault reporting and access to particular services, such as our web portal.

For your information, the data provided by you that we hold includes, but is not limited to, the following:

Company information of SMS/NMS Customers and End-users

Name, address and contact details; legal ownership and registration details; trading premises; company background; company activity; opening hours; supporting evidence.

Contact information of Customers and End-Users

Contact name, job title, business/residential address, business/residential phone number/mobile number/email address.


Call recordings, alarm and activity logs and CCTV footage of customers or end-users through monitoring contracts with SMS and NMS.

We need to store this information so we can work with you throughout the duration of the contract and undertake activities such as alarm handling, out of hours co-ordination, debt collection, answering queries and complaints and the purposes of identification verification.

All information gathered is retained confidentially by SMS and NMS throughout the lifetime of the approval and then for the minimum legal requirement thereafter or as long as is required. We may be asked to disclose your information without your consent if we are required to comply with a legal obligation (such as a criminal investigation).

We know the issues of privacy and security matter to you as a customer and rank high in terms of your vendor selection criteria.  That's why, in addition to GDPR compliance, we are also in the process of becoming ISO 27001 certified.

If you have any questions about the information that SMS and NMS is required to hold, wish to request access or changes to your data, or your customer requires the same, please contact

Legal  Statement

The Important Legal Information

This website and its contents from time to time ("Site") are available to users only on the terms appearing below. 

Southern Monitoring Services Limited

This site belongs to Southern Monitoring Services Limited, a company registered in England under number 1711464 and whose registered office is Security House, 212-218 London Road, Waterlooville, PO7 7AJ England ("SMS"). The legal information appearing below is provided by SMS for the benefit of SMS itself and also its officers, employees and agents and affiliates and their officers, employees and agents from time to time. 

Company Information

Southern Monitoring Services Limited Registered Office: 212-218 London Road, Waterlooville, PO7 7AJ

VAT No. for all companies: 381 0115 91

Information and Disclaimer

SMS uses reasonable care to make sure that the information appearing on this Site is accurate and up-to-date. However, errors and omissions do occur and the information may not be complete or up-to-date. Therefore the user should not take the accuracy of the information for granted. Any specific facts should be checked directly with SMS. None of the material contained in this Site (nor any omission from it) can be relied upon as a statement or representation of fact, and does not and will not form part of any contract. SMS has no control over the use to which the information may be put by the user and accordingly shall not be liable for any loss, cost or liability, of whatever nature (including, without limitation, any loss of profits or opportunity or direct, indirect or consequential loss or damage) arising out of or in connection with use of such information. The statutory rights of a customer dealing with SMS as a consumer are unaffected.

Hypertext Links

SMS cannot and has not reviewed all of the sites linked on this Site, and shall not be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites.

Transmitted Material

Any material or information transmitted to or posted to this Site by users will be treated as non-confidential and non-proprietary and may be disclosed or disseminated or stored or used by SMS for any purpose whatsoever including but not limited to developing, manufacturing and selling software and products. Do not post or transmit to or from this Site any unlawful, defamatory, obscene, scandalous, inflammatory, pornographic or offensive or damaging material (including, without limitation, any computer "virus") or any other material which could give rise to any civil or criminal liability in the territory to which this Site relates. 


SMS uses reasonable care to ensure that it does not create, replicate or transfer any computer viruses. However, viruses unfortunately exist, they are not always easy to identify and new and previously unknown viruses are continually being created and transferred. Accordingly, no guarantee can be given that this website and any software, email or program from SMS is virus free. Users and recipients are advised to take their own precautions as SMS accepts no liability in this regard.


SMS gives permission to copy materials appearing on this Site and any related graphics provided that any such copies are only used in SMS commercial interests and the copyright notice shown below appears in all copies. This permission may be withdrawn at any time and for any reason. © SMS 2018 Where third party material appearing in this Site is used, copied or repeated the prior written consent of the owner of the copyright in that material must be obtained and the copyright notice pertaining to that third party material must appear on all copies.


The trade marks and logos ("Trademarks") used and displayed on this Site are registered and unregistered trademarks of SMS and others and may not be used in any advertising or other publicity materials in relation to the display of any information or materials obtained from this Site without the prior written consent of the Trademark owner.

Data Protection Act 1998

SMS regards the lawful and correct treatment of any personal information as very important, not only for our own efficient operations but to maintaining the confidence of those with whom we deal. We therefore fully endorse and adhere to the legal obligations and principles of the Data Protection Act 1998.We will only use the information you provide to us on this form in order to identify and inform you about our products and future promotions which maybe of interest to you. By completing these details you agree that we can contact you to advise you of such matters, however you can contact us on 0844 871 2223 at any time to request that we no longer send you this type of information.  Any information you give us will be held securely and not disclosed to anyone outside of SMS or used for any purpose other than as stated above.

Your Rights

You have the right to request (on payment of a fee) copies of personal records about you, which are held by us along with details of whom we may have supplied the information to and from whom we have received information about you. We can supply a form for you to submit such a request, which is obtainable from the Company's Data Protection Officer at the SMS registered office. 14.1.3 a winding up petition (if a company) or a bankruptcy petition (if an individual) is presented against the Buyer; or 14.1.4 the Buyer ceases, or threatens to cease, to carry on business; or 14.1.5 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly; 14.2 If this clause applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered and/or the Services performed but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary


To make sure our website functions correctly we use cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. How to delete cookies Please be aware that deleting cookies will impact on the functionality of our website Our site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Or you can visit which contains information on how to remove cookies from all the major browsers. Cookies used within our website This is a list of the cookies set by our website, and what each is used for. Session hash - Used to authenticate users on the website Name (encrypted) - set after logging details for downloading documents Email (encrypted) - set after logging details for downloading documents Google Analytics - Is an analytics service provided by Google, Inc



Telephone Call Charges

Call costs apply for 0844 and other local call numbers that Southern Monitoring Services Limited utilise.  Calls cost £0.07 per minute, charges from your provider for an access charge will apply. 





By submitting your information, you agree to our use of your data in accordance with our  Privacy Policy