About Us

Southern Monitoring Services Ltd was formed in 1983, we are the largest independent ARC and RVRC in the UK with over 30 years' experience and achieved the first NSI Quality Assurance ISO 9002 certificate. Our Sister company, Northern Monitoring Services Ltd, was formed in 2004 and the two ARC/RVRC's act as one.

Both ARC/RVRC's are NSI ARC Gold accredited to provide high integrity monitoring of intruder alarms, the monitoring of fire alarms, and both RVRC's are accredited to provide monitoring to BS8418 detector activated CCTV systems and non-BS8418 CCTV systems used in security application, all of which is done in accordance with BS EN ISO 9001:2008, NSI SSQS 102 and BS5979:2007.

We offer the following forms of monitoring:

  • Digital Communicator
  • Redcare Classic/GSM/Secure
  • GPRS DualCom Grades 2, 3 & 4 plus DualCom Fire
  • Emizon 21 Dual Path IP signalling
  • WebWayOne 2424 Dual Path signalling
  • Remote CCTV Monitoring for BS8418 systems and Non BS8418 systems

We don't just monitor alarms and CCTV; we can monitor anything - for example, medical, industrial and environmental alarms, lifts, scaffolding, lone workers, satellite tracking systems - you name it.

But for us, our most important objective is to provide you with a personal service and a tangible level of support beyond promotional literature and staff titles.

Our fully manned centres operate from two locations within the UK and provide for a virtual alarm handling network and telephony system. All phone calls are answered personally and recorded; none of our services are outsourced, either within or outside the UK.

We take ownership from the initial point of sale through to ongoing customer service visits. Our experienced, knowledgeable and friendly staff are there to help. Our services are extensive and include professional sales advice, consultancy, project management, technical support and training.

The current Standard requires that an approved monitoring centre has contingency arrangements in the event of attack or disaster - natural or otherwise. This is often achieved with a backup agreement with another approved centre. Where we are different is that SMS and NMS are two independent but fully integrated centres providing 100% real-time backup to one another.

Not only can one act as a backup to the other in the event of disaster, but calls to either ARC can be responded to by the other - a service that very few can offer. Both centres offer a Virtual Call Centre service where we co-ordinate your out-of-hours calls and service engineers.

By offering the most comprehensive monitoring and communications packages and the very best in customer service, we are recognised as a major force within the monitoring industry in the UK.

  • Major incentives and signalling upgrade campaigns for Security and Fire systems
  • IP, GPRS and PSTN connectivity
  • NSI Gold fully approved Alarm Receiving Centre (ARC)
  • Remote Video Response Centre (RVRC)
  • Fully BS 8418 compliant for remote CCTV response to emergency services
  • Huge savings over manned guarding costs on site
  • Over 1700 installers use our facilities across the UK